80%

80% of customers choose the first tradie that answers.
If you don't pick up, they're already calling someone else.

60%

60% of callers never leave a voicemail or call back
They hang up and move on, and you'll never know they called.

$500

1 missed job
can cost you $500 or more.
How many are slipping through while you're on the tools?

Step 1

Forward your calls to your Trade Answer number. When you're on the tools, in a meeting, or after hours, simply divert your existing number to your dedicated Trade Answer line. Keep your number. Nothing changes for your customers.

Step 2

Every call is answered professionally.
Your callers are greeted with a friendly, professional response, every single time, without fail. No hold music. No voicemail. No missed opportunities.

Step 3

Every detail is captured.
Your service captures the caller's name, phone number, suburb, and a description of the job they need done, so you have everything you need to call them back and quote with confidence.

Step 4

You get an instant email summary.
Within seconds of the call ending, you receive a clean, detailed email summary straight to your inbox. On Advanced and Pro plans, urgent calls are flagged immediately so you can prioritise your callbacks.

We know your business. Not just your name.

Most answering services just take a name and number. Your answering service does more.

When we set up your Trade Answer service, we build a dedicated business profile for your account. This is a detailed briefing that your Trade Answer service uses on every single call, covering everything that matters about how your business operates.

This includes your:

Service Area

Your service knows exactly which suburbs you cover and can confirm coverage on the spot and avoid sending you leads you can't service.

Types of Work

Whether you take emergency callouts, free quotes, specific job types, or have a minimum job value, your answering service is briefed and handles it naturally in conversation.

Lead Qualification

Your answering service can ask the right questions upfront, capture the details you need, and help separate genuine enquiries from jobs that may not be the right fit.

Business Name

Every call is answered in your business name. To your callers, it sounds like your own professional team.

Business Hours

We know when you're open, when you're not, and how to handle callers who ring outside your usual hours.

Special Instructions

Anything specific to how you like to run your business, your Trade Answer service can be briefed on it.

Whatever your trade, Trade Answer has you covered.

Trade Answer is designed for sole traders and small trade businesses of all kinds. Whether you're on a roof, under a sink, pulling cable or cutting grass, Trade Answer keeps your phone answered while you get the job done.

We work with businesses across all trade and service industries, including:

Building & Renovation

Plumbers
Electricians
Builders
Concreters
Carpenters
Painters

Essential Trade Services

Locksmiths
Drain & Gutter Services
HVAC & Air Conditioning
Solar Installers
Garage Door Repairs
Antenna & Data Cabling

Outdoor & Exterior

Landscapers & Gardeners
Roofers
Arborists & Tree Services
Lawn Mowing Services
Fencing Contractors
Handyman Services

Home & Property Support

Cleaners
Pest Controllers
Glaziers
Pressure Washing
Pool & Spa Services
Property Maintenance

Powerful features. Simple set up.

Professional Call Answering

Every call is answered professionally, in your business name - friendly, consistent, and available whenever you need cover.

Your Own Dedicated Number

We assign you a dedicated Australian phone number. Simply forward your existing calls to it - your number stays the same and your callers notice nothing different.

Instant Email Summaries

Every call generates a detailed email summary - caller name, number, suburb and job description - delivered to your inbox within seconds of the call ending.

Urgent Call Flagging

Urgent calls are identified and flagged immediately in your email summary so you can prioritise the jobs that matter most (Advanced & Pro Packages).

SMS Escalation

For truly urgent calls, an instant SMS alert is triggered to your phone or a nominated number, so nothing critical ever slips through (Pro package only).

Monthly Reporting

Receive a monthly summary of your call activity - total calls, minutes used, busiest periods and more, so you can see exactly what Trade Answer is doing for your business (some features available on Advanced & Pro packages only).

There's more than one way to answer a call. Here's how they stack up.

Not all answering solutions are equal. See how Trade Answer compares to the alternatives.

Feature	Trade Answer	SMS-Back	Voicemail	Human Receptionist	Do Nothing
Answers the call live	Yes	No	No	Yes	No
Available 24/7	Yes *	Yes	Yes	No	No
Caller speaks to someone	Yes	No	No	Yes	No
Captures job details	Yes	Yes	No	Sometimes	No
Instant email summary	Yes	No	No	No	No
Urgent call flagging	Yes *	No	No	Manual	No
SMS escalation	Yes **	Yes	No	No	No
Knows your business	Yes	No	No	With training	No
Monthly reporting	Yes	No	No	No	No
Monthly cost	From $165	From $139	Free	$3,500-5,000	Free ***
Set up time	24 Hours	Minutes	Minutes	Weeks	N/A

Choose the cover that fits your business.

No lock-in contracts. 30 days notice to cancel. Usually set up within 24 hours.

Basic

$165/m

Perfect for sole traders who just need daytime cover when they can't answer.

One-off set up fee: $199

Dedicated professional call answering
Dedicated Australian phone number
Calls answered during business hours
Instant email summary after every call
Up to 60 minutes of calls per month
Business profile set up (service area, job types, hours, more)

Advanced

$275/m

For businesses that want calls covered day and night and extended volumes.

One-off set up fee: $199

Everything in Basic plus...
24/7 call answering — after hours and weekends
Urgent call flagging
Monthly call activity report
Up to 150 minutes of calls per month

Pro

$440/m

For businesses where every missed lead matters, with more urgent prioritisation.

One-off set up fee: $249

Everything in Advanced plus...
SMS alerts for urgent calls
Emergency routing to a second number
Private Call Bypass
Priority updates to your business profile
Advanced monthly reporting and call insights
Up to 300 minutes of calls per month

From the tools to Trade Answer.

"I was losing jobs and didn't even know it. Now I get an email within seconds of every call - name, number, what they need. I called three back the same afternoon and booked two of them. Paid for itself in the first week."

- Plumber, Melbourne

"The evening calls were killing me. I'd finish a job, sit down for dinner, and the phone would go. Now Trade Answer handles it and I get a summary in my inbox. I call them back in the morning and they're impressed I followed up so quickly."

— Electrician, Eastern Suburbs

"I used to dread checking my missed calls at the end of the day - half the time I didn't know if they were genuine leads or not. Now I get a proper summary of every call with exactly what they need. I know straight away which ones are worth calling back and which ones can wait."

— Roofer, Melbourne

Common questions, straight answers.

How do I forward my calls to Trade Answer

It's simple - you set up a call divert on your mobile to your dedicated Trade Answer number. We send you step-by-step instructions when you sign up, and we're here to help if you get stuck. Most customers have it set up in under two minutes.

Who answers my calls

Every call is answered by your Trade Answer service, powered by advanced voice AI technology - designed to sound natural, warm and professional. Not sure what to expect? Call us and we'll give you a demonstration.

Will my callers know they're not speaking to a human

Most won't notice. Your answering service is designed to handle calls naturally and professionally. If a caller specifically asks, your answering service will be upfront - but in our experience, callers are far more focused on getting their job sorted than on who's answering.

Always Open. Always Professional. Never Miss a Job.

Trade Answer gives Australian sole traders and small businesses a dedicated call answering service, so every caller gets a professional, helpful response, even when you're flat out on the tools.

One missed job could pay for your whole month!

How it Works...

Step 1

Step 2

Step 3

Step 4

We know your business. Not just your name.

Service Area

Types of Work

Lead Qualification

Business Name

Business Hours

Special Instructions

Whatever your trade, Trade Answer has you covered.

Building & Renovation

Plumbers

Electricians

Builders

Concreters

Carpenters

Painters

Essential Trade Services

Locksmiths

Drain & Gutter Services

HVAC & Air Conditioning

Solar Installers

Garage Door Repairs

Antenna & Data Cabling

Outdoor & Exterior

Landscapers & Gardeners

Roofers

Arborists & Tree Services

Lawn Mowing Services

Fencing Contractors

Handyman Services

Home & Property Support

Cleaners

Pest Controllers

Glaziers

Pressure Washing

Pool & Spa Services

Property Maintenance

Powerful features. Simple set up.

Professional Call Answering

Your Own Dedicated Number

Instant Email Summaries

Urgent Call Flagging

SMS Escalation

Monthly Reporting

There's more than one way to answer a call. Here's how they stack up.

Not all answering solutions are equal. See how Trade Answer compares to the alternatives.

Choose the cover that fits your business.

Basic

Advanced

Pro

Usually set up in 24 hours. Professional from the very first call.

Australian Owned

Secure Payments

ABN Registered

Live in 24 Hours

From the tools to Trade Answer.

"I was losing jobs and didn't even know it. Now I get an email within seconds of every call - name, number, what they need. I called three back the same afternoon and booked two of them. Paid for itself in the first week." - Plumber, Melbourne

"The evening calls were killing me. I'd finish a job, sit down for dinner, and the phone would go. Now Trade Answer handles it and I get a summary in my inbox. I call them back in the morning and they're impressed I followed up so quickly."— Electrician, Eastern Suburbs

Common questions, straight answers.

How do I forward my calls to Trade Answer

Who answers my calls

Will my callers know they're not speaking to a human

What happens if your answering service can't answer a question

What happens when I reach my monthly minute limit

Is there a contract or lock-in period

Ready to stop missing calls?

Usually set up in 24 hours. From the very next call, Trade Answer has you covered.

Trade Answer

"I was losing jobs and didn't even know it. Now I get an email within seconds of every call - name, number, what they need. I called three back the same afternoon and booked two of them. Paid for itself in the first week."

- Plumber, Melbourne

"The evening calls were killing me. I'd finish a job, sit down for dinner, and the phone would go. Now Trade Answer handles it and I get a summary in my inbox. I call them back in the morning and they're impressed I followed up so quickly."

— Electrician, Eastern Suburbs